FinAssist
FINA’s AI Chatbot empowers banks with intelligent, context-aware customer support that goes beyond rule-based automation.
FinAssist
FINA’s AI Chatbot empowers banks with intelligent, context-aware customer support that goes beyond rule-based automation.
FinAssist
FINA’s AI Chatbot empowers banks with intelligent, context-aware customer support that goes beyond rule-based automation.
Features
Natural Language Understanding
Interprets customer questions in everyday language, even if complex or with typos.
Uses Natural Language Processing (NLP)
Handles multi-intent and ambiguous queries
Reduces frustration from rigid scripts
Makes interactions feel natural and human-like
Natural Language Understanding
Interprets customer questions in everyday language, even if complex or with typos.
Uses Natural Language Processing (NLP)
Handles multi-intent and ambiguous queries
Reduces frustration from rigid scripts
Makes interactions feel natural and human-like
Natural Language Understanding
Interprets customer questions in everyday language, even if complex or with typos.
Uses Natural Language Processing (NLP)
Handles multi-intent and ambiguous queries
Reduces frustration from rigid scripts
Makes interactions feel natural and human-like
Contextual Memory
Remembers the flow of conversations across multiple interactions.
Prevents customers from repeating themselves
Keeps dialogue smooth and coherent
Improves resolution of complex requests
Contextual Memory
Remembers the flow of conversations across multiple interactions.
Prevents customers from repeating themselves
Keeps dialogue smooth and coherent
Improves resolution of complex requests
Contextual Memory
Remembers the flow of conversations across multiple interactions.
Prevents customers from repeating themselves
Keeps dialogue smooth and coherent
Improves resolution of complex requests
Conversation Insights
Provides insights to increase resolution rates, streamline journeys, and improve customer experience
Actionable conversation analytics
Automation performance & CX KPIs
Sentiment & risk monitoring
Conversation Insights
Provides insights to increase resolution rates, streamline journeys, and improve customer experience
Actionable conversation analytics
Automation performance & CX KPIs
Sentiment & risk monitoring
Conversation Insights
Provides insights to increase resolution rates, streamline journeys, and improve customer experience
Actionable conversation analytics
Automation performance & CX KPIs
Sentiment & risk monitoring
Multi-Channel Support
Provides consistent service across web, mobile apps, and messaging platforms.
Works seamlessly on all digital channels
Ensures help is available anytime, anywhere
Has unified routing/inbox so agents handle all channels in one place.
Multi-Channel Support
Provides consistent service across web, mobile apps, and messaging platforms.
Works seamlessly on all digital channels
Ensures help is available anytime, anywhere
Has unified routing/inbox so agents handle all channels in one place.
Multi-Channel Support
Provides consistent service across web, mobile apps, and messaging platforms.
Works seamlessly on all digital channels
Ensures help is available anytime, anywhere
Has unified routing/inbox so agents handle all channels in one place.
For whom
Commercial Banks
FinAssist enhances customer service with intelligent, always-available support across digital banking channels.
Retail and Corporate Banking Divisions
Both retail and corporate clients benefit from personalized interactions, faster resolution and seamless digital engagement.
Financial Institutions Modernizing Digital Channels
The chatbot enables institutions to improve user experience, reduce call center load and strengthen digital transformation efforts.
Financial Institutions Modernizing Digital Channels
The chatbot enables institutions to improve user experience, reduce call center load and strengthen digital transformation efforts.
Aditional Features
Continuous Learning
FinAssit Uses machine learning to improve responses over time, adapting to customer needs and interaction patterns.
Compliance Awareness
Built-in regulatory knowledge ensures that conversations stay aligned with financial compliance requirements.
Automated Query Handling
Resolves most customer questions without human involvement, giving faster answers and reducing handovers.
Multilingual Support
Engages customers in multiple languages, making digital banking accessible to diverse user groups.
Ready to start?
Power up with FINA
Power up with FINA
From concept to implementation, our team is here to guide your digital transformation journey.
Ready to start?
Power up with FINA
Power up with FINA
From concept to implementation, our team is here to guide your digital transformation journey.
Ready to start?
Power up with FINA
Power up with FINA
From concept to implementation, our team is here to guide your digital transformation journey.
Integrated Regulatory Platform
X.com
TikTok
Integrated Regulatory Platform
X.com
TikTok
Integrated Regulatory Platform
X.com
TikTok